Frequently asked questions

We have summarized for you a few questions and associated answers. If you have any questions, please contact us by phone or by e-mail (see Contact).

General Questions

Travel vans must be booked at least 14 days before the term of lease begins. Bookings with a shorter handling time are subject to consultation of the respective station.

The renter must be in possession of a valid identity card / passport and driving licence.

For the groups Urban, Compact, Family and Comfort, the renter´s minimum age is 19 years. For the Premium group, the minimum age is 21 years.

Any additional driver can be registered free of charge at the station upon handover of the vehicle (Pick Up). The renter assumes liability for the additional driver.

As regards vehicle groups Urban, Compact, Family and Comfort, the renter must have been in possession of a category III or category B driving licence for at least one year.

Please note that vehicles of the Premium group could have an overall weight of more than 3.5 tons. This requires possession of a category III or category C/C1 driving licence since at least 3 years.

You can book McRent vehicles in various ways:

  • On site at more than 3 station in Japan
  • Via the booking centre number: +49 7562 91389 150 (english) from a direct contact person
  • Via the booking portal www.mcrent.jp

Camper vans are handed over to you in a clean and tidy condition on the inside as well as on the outside, and shall also be returned by you in a clean and tidy state. External cleaning is included in the price. If, following return of the vehicle, inside cleaning, emptying of the sewage water tank and / or emptying of the toilet cassette have to be carried out by the lessor in part or in full, the lessor shall charge a cleaning fee. Please note that possibly incurred costs have to be paid directly on site.

As regards acceptance of the van, please take into consideration that formalities and instructions will require approx. 1 h. Please request an exact time of handover from your station so as to avoid overburdening of the station´s capacity and longer waiting times. Do not plan large driving distances for this particular day. Take your time when accepting the van. Convince yourself together with our employees that your vehicle is fully equipped and that existing traces of use are recorded in the handover certificate.

Depending on the season, our minimum term of lease is between 5 and 14 days. Shorter terms of lease are subject to consultation of the respective renting station.

No, we exclusively rent out camper vans / travel vans / motor caravans. These are automobile units.

McRent prices are charged in line with the respective season on a precise daily basis.

Upon handover of the vehicle to you, you will receive a damage report form which you are obliged to complete in any event of accident. In case of fire, theft, damage caused by game animals or other damage, police and the renting station must be notified. The renting station must also be notified of any details concerning the circumstances of the accident.

Claims for damages of other parties involved in the accident must not be acknowledged.

Handover of a camper van to you is possible only during the station´s opening hours. Moreover, please note that at some stations handover to you must take place in the afternoon and return of the camper van is possible only in the morning.

The exact times will be indicated to you in your offer.

Taking along domestic animals is subject to direct approval by the station. When returned to the station, the vehicle must have the same degree of cleanness as in case of return without a domestic animal. If domestic animals are taken along, higher cleaning costs may be incurred more quickly. The renter is responsible for safe transport of the domestic animals according to regulations as well as for compliance with possible entry restrictions and vaccinations.

Japan is proud to have numerous transportation networks including Shinkansen, the bullet train. That being said, there are many beautiful places that are only accessible by cars. Our McRent manual “Roadtrip in Japan” contains information along with important guide to fully enjoy Japan with McRent Camping Car

Technical

Our large selection of different floor plans offer from a small van for two people up to six berth large-scale alcove vehicle. We have the right vehicle for everyone.

Please note, the vehicle categories in Japan are completely different compared with Europe with reference to the number of passengers

Please consider that the vehicles are permitted for the seats and beds which are indicated in Japan but the Japanese dimensions of beds do not correspond to the European ones (exception in Premium Luxury category).

In Japan our hire vehicle fleet have an automatic shift but no trailer coupling.

Our vehicles have a cassette type gas. Cassette type gas can be purchased anywhere.

In the meantime, you get fresh water for filling purposes at many petrol stations and camping grounds as well as at thousands of supply and disposal stations.

In most cases, only a small fee will be charged for filling up fresh water.

Please note, in many vehicles we use a poly tank for water.

Our vehicles are equipped with a fuel saving and powerful turbo diesel engine or gasoline of the newest generation.

Financial

Yes, a security deposit of ¥100.000 has to be deposited when hiring the vehicle. If the deposit by credit card and the renter must be identical. Please note that no station may handover a vehicle if the deposit is not received directly into the station and that you are not allowed to pay it in cash.

In the event of withdrawal from binding booking, the following cancellation charges become due:

  • up to 7 days prior to the start of the term of lease: 10% of the rental price
  • between 6 and 3 days prior to the start of the term of lease: 50% of the rental price
  • between 2 and 1 days prior to the start of the term of lease: 80% of the rental price
  • on the day of renting or in case of non-acceptance: 100% of the rental price

(see general Terms and Conditions)

Transfer is not included to or from the rental station. Our vehicles shall be returned to the same station where they have been handed over to you.

The following is already included in the rental:

  • Unlimited mileage      
  • VAT (Value added tax)
  • Air conditioning in driver’s cabin
  • Mobile eye system (Anti-collision help system)
  • Automobile insurance (property damage  Bodily injury: Unlimited and passenger insurance: 50,000,000yen)
  • Automobile physical damage insurance (An automobile insurance and automobile physical damage insurance have immunity from responsibility.)
  • Roadside assistance
  • ETC (Electronic Toll Collection)
  • Navigation system (corresponding to English)
  • In part reversing camera 
  • Microwave (except for the part)
  • Cassette system gas stove
  • Electric ventilator
  • Service fee

Extras such as tableware, kitchen equipment, child safety seats and snow chains are available on request and for a fee.

Automobile Insurance

  • bodily injury (liability) Unlimited
  • property damage (liability) Unlimited (Deductible ¥100,000)
  • Personal injury max. ¥ 50 Mio per person
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